Terms of Service

These terms are a contract between you and VisionX Inova Simples (I.S.), Brazilian company registration (CNPJ) 61.427.918/0001-06 (“VisionX”), which offers Tarrafa. By creating an account or using the dashboard, the API or the approval page, you accept these terms, the Privacy Policy and the Processor agreement (in Portuguese).

If you use Tarrafa on behalf of a company or of clients, you represent that you may accept these terms for them.

Tarrafa stores your posts (text, photos and videos), suggests times, publishes to the networks you connected at the time you chose, and checks whether the post went live. It also offers approval by link, so someone can approve a post without an account, and an API (application programming interface) to connect Tarrafa to other systems.

Today Tarrafa publishes to Instagram, Facebook, TikTok and Bluesky. What each network accepts (formats, sizes, number of posts per day) is set by the network itself.

The service evolves: we may add, change or remove features. If we remove something important from a paid plan, we will give notice first.

• You must be 18 or older.
• Sign-up information must be true. Confirm your email: after 72 hours without confirmation, the dashboard asks for it before you can continue.
• Every new account starts under review. The VisionX team may approve or decline the sign-up.
• Your password is yours, and you are responsible for what is done with your account. If you suspect unauthorized access, change your password and let us know.
• In a team, the owner invites people and sets each person’s role (Owner, Admin, Editor, Contributor, Approver or Viewer). The owner is responsible for what the team does on Tarrafa.
• An API key is like a password: keep it safe. The test key reaches only the test environment and does not publish to networks.

To publish, you connect your accounts through each network’s official login and authorize Tarrafa. You connect only accounts that are yours or that you are authorized to manage.

Each network has its own rules, and you must follow them: TikTok Terms of Service, TikTok Community Guidelines, Instagram Terms of Use, Facebook Terms of Service and Bluesky Terms of Service.

By posting to TikTok, you agree to TikTok’s Music Usage Confirmation and, for branded content, to TikTok’s Branded Content Policy.

Nothing is published without an action from you. When you schedule, you authorize Tarrafa to publish that post, on that account, at the scheduled time.

The content you upload remains yours. You grant VisionX a free, limited license, only for as long as needed, to store, copy, prepare (for example, create a version in the format a network requires), display in your dashboard and send that content to the networks you chose. We do not use your content for any other purpose.

You are responsible for your content and you warrant that you hold the rights to it: text, images, video, music, trademarks and the consent of the people who appear in it. Advertising must be disclosed as such, as each network and the law require.

Tarrafa does not review your content before publishing and does not add any watermark, logo or text of ours to it.

You may not use Tarrafa for:

• spam: mass posting of repetitive, misleading or unsolicited content;
• fake engagement: buying or simulating followers, likes, comments or views, or operating fake accounts;
• illegal content: hate, harassment, threats, exploitation of children and teenagers, fraud, scams, piracy or any crime;
• violating other people’s rights: copyright, trademarks, image rights, privacy or personal data;
• circumventing the limits and rules of the networks or of Tarrafa, or returning to post on a network that suspended you;
• attacking, overloading, copying or trying to access parts of the system without permission, or reselling the service without an agreement with VisionX.

Today Tarrafa charges nothing. Every new account uses the entry plan, at no cost, with the limits the dashboard shows under Settings, on the Team and plan screen.

Paid plans are not on sale yet. When they are, before any charge you will see on a single screen the plan, the price, what is included, the payment method, renewal, how to cancel and how to request a refund, and these terms will be updated. Nothing will be charged unless you sign up for it.

If the entry plan’s limits are reduced, we will notify you by email before the change takes effect.

When there is a paid purchase made online, you may withdraw within 7 days of the purchase, without giving a reason (Brazilian Consumer Protection Code, art. 49). The amount paid will be refunded in full, through the same payment method.

To withdraw, email visionxma@gmail.com. Withdrawal may also be made through the same tool used to sign up (Decree No. 7,962/2013, art. 5). Since there are no charges today, there is no amount to refund yet.

We work to keep Tarrafa online and publishing on time. Publishing, however, depends on each network’s APIs, which may change, fail, slow down, limit the number of posts or reject a post. Some examples beyond our control:

• the network changes its rules or withdraws a permission;
• the network rejects the media’s format, size or length;
• the network limits how many posts an account may make per day;
• the connection expires or is revoked and must be redone;
• the network restricts what a new app can do until its review is complete (on TikTok, for example, posts may be visible only to you until then).

When a post does not go out, Tarrafa shows the reason and what to do in the dashboard. We may stop the service briefly for maintenance or for security.

You may stop using Tarrafa at any time and ask for your account to be deleted, by emailing our data protection officer at visionxma@gmail.com.

VisionX may pause publishing, suspend or close an account that breaches these terms, the networks’ rules or the law, or that poses a risk to Tarrafa, to the networks or to other people. Whenever possible, we give notice first and state the reason. In serious cases (fraud, crime, security risk or an order from an authority), we may act immediately.

If VisionX discontinues the service, we will give at least 30 days’ notice, and you may request a copy of your content by email. After termination, data follows the periods in the Privacy Policy.

The Tarrafa brand, the software, the design and the service’s texts belong to VisionX. Using Tarrafa does not transfer these rights to you, and you may not copy, modify or resell the software without written permission.

Instagram, Facebook, TikTok, Bluesky and the other brands mentioned belong to their owners. Tarrafa is not affiliated with, sponsored by or endorsed by these companies.

If you send us suggestions, we may use them to improve the service, with no obligation to pay.

VisionX is liable for damage it causes in providing the service, as provided by law. VisionX is not liable for:

• content that you or your team publish;
• decisions, failures, changes, limits or removals made by the networks;
• an account suspended by a network because of your content or your use;
• reach, sales or follower results, which depend on the content and on the networks;
• failures in your internet connection or your device.

Nothing in these terms limits the rights that the Brazilian Consumer Protection Code grants you in a consumer relationship (arts. 25 and 51).

If your use of Tarrafa in breach of these terms leads to a claim or lawsuit against VisionX, you are liable for the loss you caused.

How we process personal data is described in the Privacy Policy. For the content and third-party data you bring, you are the controller and VisionX is the processor: the rules are in the Processor agreement, which is part of these terms, and the list of companies that help us operate is on the Subprocessors page (both in Portuguese).

We may change these terms, and the effective date at the top always shows the current version. Relevant changes are announced by email to each team owner at least 15 days before they take effect, unless the law or a network requires a shorter period. If you do not agree, you may close your account before the change takes effect. Continuing to use the service afterwards means you accept the new version.

These terms are governed by Brazilian law. The courts of the customer’s place of residence have jurisdiction.

Before going to court, talk to us: most problems are solved by email. You may also contact the consumer protection agency (Procon) in your city.

This is a translation of the Portuguese version. If the two differ, the Portuguese version prevails.

Email

visionxma@gmail.com

Company

VisionX Inova Simples (I.S.), CNPJ 61.427.918/0001-06

Data protection officer

Victor Gabryell Ferreira Queiroz